Orders are only accepted via our website, not by telephone.
We predominantly sell to the wedding, party and events businesses, but anyone can buy from us, whether as an individual or as a business
Payment for your order can be made using all major debit and credit cards at the checkout.
All prices shown are in British Pounds
Events Props does not offer any credit accounts to individuals or private businesses
We aim to ship all orders promptly, however most of what we advertise is custom made, therefore each item advertised will advise of a production time, please check the timeframe before ordering.
We check all orders to ensure that they are not fraudulent. This protects us as a merchant from chargebacks by credit card companies and protects customers as we vigilantly screen orders. Obviously we can't disclose our processes for checking orders for potential fraud but by including your telephone number and email address when you order it can speed up the manual verification process should we need to contact you.
If we are not satisfied with the authenticity of an order we will not despatch it and refund the payment. All orders detected as fraud are reported to the Police
We use a variety of couriers to ship your order, the courier we use is based on the size and weight of your order.
We are currently using:
Parcel Force - TNT - Fedex - UPS - Hermes
When your order is ready for shipping you will receive an email which will contain the courier tracking number.
If an order is delayed by a courier we will endeavour to keep you informed and chase up the courier on your behalf. If a courier informs us that a consignment is damaged or lost we will, at our expense send out a replacement using the same type of delivery service as the original order, eg next day courier.
If we may make an error in your order we will send out the correct item out to you with no additional carriage charge. We will also arrange for collection of the incorrect item.
We check all items before they are despatch to ensure they are in perfect condition. If damage happens in transit please call us on 0151 662 0254 within 48 hours of the delivery. Please have your invoice number to hand and let us know which items are damaged. We will replace the damaged items free of charge and arrange for the damaged items to be collected and returned to us.
If you wish to return products that have no fault with them then we reserve the right to charge a restocking fee of 20% subject to compliance with EU distance selling regulations for consumer purchases. The restocking fee is is due to the administration costs and credit / debit card surcharges that are incurred in processing the order. You are responsible for returning the items to us in perfect condition at your expense. Please ensure you pack the items properly as if any item is damaged it will not be accepted for return. Carriage charges cannot be refunded once the order has been despatched from Events Props.
Custom made orders are exempt from our returns policy.
If your order is missing any items please contact us within 48 hours of delivery. When calling us please have to hand the invoice number. Also please advise us if there was any damage to the parcel packaging. Where applicable we will replace any missing items. If we are not notified within 7 days of a picking error we cannot replace missing items.
All items are sold on a return to base warranty.
Warranties vary depending on the item purchased from 28 days to 12 months.
Custom made items are excluded from our return to base warranty.
All goods remain the property of Events Props until full payment is made.
We welcome comments from existing, new or potential customers. If we have done a good job or you feel we could have done better please do let us know. Maybe you have a comment about the website or a product. You can call us on 0151 662 0254 or email us as firstname.lastname@example.org We will reply to all comments made.
Events Props does not hold any private details from its customers.
It is company policy to adhere to the Data Protection Act. We do not store any financial information provided by clients.
For us customer service is our top priority and we want to assist you as much as possible. Occasionally things can go wrong, for example a courier can lose a parcel or an item can get missed out of an order, and when this does happen please call us and we will do everything appropriate to get the issue sorted as quickly as possible.
Please don't take your frustrations out on our staff by giving them a torrent of abuse or by making unrealistic demands. We won't put a replacement £50 order in a taxi for 100 miles, we won't pay £2000 in compensation because a £100 order didn't arrive on the correct day due to a courier miss-sort. If a customer is abusive we will simply cancel the order and refund if the goods have not been received. We do not pay compensation for any consequential loss under any circumstances.
All content, including text, product descriptions and product photography are copyright Events Props 2021. No part of this website may be used without the prior written consent of the senior management of Events Props. Any copying of information without prior consent will be dealt with through legal channels. If you wish to request permission please email email@example.com